Privacy policy
How this website handles information — written in plain language.
This policy explains how Vital Urgent Care handles personal information collected through this website (vitalurgentcare.ca). It applies to the website only. Your medical records and any information you share with a physician during care are governed separately under Ontario's Personal Health Information Protection Act (PHIPA).
Information this website collects
This website is designed to share information about our clinics. It does not ask for or collect any personal health information, and it does not require you to create an account or fill in medical details to browse it.
- If you contact us by phone or email using the links on this site, you share that information directly with the clinic so we can respond to you. We use it only to reply to your enquiry.
- If you pay a non-OHIP fee online, your payment is processed by our third-party payment provider on their secure checkout. Your card details are entered on the provider's system and are not stored on this website.
Cookies and analytics
This website does not use advertising or tracking cookies. If we add website analytics in the future to understand general traffic patterns, we will update this policy and provide notice.
Service providers
We rely on a small number of trusted service providers to operate this website — for example, our website host and, where a map is shown, a mapping service. These providers process only the limited technical information needed to deliver the website to your browser.
How we protect information
This website is served securely over HTTPS. We take reasonable steps to safeguard any information shared with us and limit access to those who need it to respond to you.
Your choices and rights
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you may ask what personal information we hold about you, request a correction, or ask us to stop contacting you. To make a request, contact us using the details below.
Contact us
Vital Urgent Care
Email: info@vitalmedicine.ca
Phone: 905-257-6712
11210 Creditview Road, Unit D, Brampton, Ontario, L7A 4X3
Changes to this policy
We may update this policy from time to time. The current version is dated below.
Last updated: August 2026