Virtual Care

Doctor with Tablet Virtual Care Toronto

Talk to Your Doctor Without Getting Up From Your Couch

Healthcare is important for everyone. People have to travel to the doctor to get a checkup , prescription etc. Some people can’t get go to the doctor because of movement issues, or can’t afford transportation. This is where virtual care comes in. We have virtual care in Brampton. You can video chat with your doctor about your issues or any questions. In addition, you can use any device to video chat with your doctor. 

Vital's Virtual Care is covered by the OHIP Program. Book your appointment today

Virtual Care Can Make Life Easier

Vital telemedicine and virtual care centres are affiliated with Ontario TeleHealth and all consultations are covered by OHIP. We are available 24 hours a day, 7 days a week Virtual Care :

Book Your Appointment

Book appointment anytime you want . Find the date that works best for you without the leaving of the comfort of your home. 

Be Prepared

Make sure you have your WiFi working, a mic , a good webcam. Keep your health card with you , but also have your OHIP or payment card on hand and your history of medication .

Take Our Survey

You will be asked to do a Medical Intake Survey about your medical history from text message from us.  It is for the doctor to look it at for your appointment

Covered by OHIP

Anyone living in Ontario with a valid OHIP card can book an appointment with Vital Urgent Care. Make sure to add your OHIP card number to your account to get coverage.

Check In

Make sure what time and day your appointment is.  Be on time to check in from the email or text you were sent.

Talk With Your Doctor

Ask your doctor whatever you need.  It will be like talking to your doctor in person. Take some notes in case of important information that the doctor say

Eligibility For Virtual Care

Any Canadians who are over 16 are eligibility for Virtual Care, but you need to meet conditions and services that meet it. Our virutal care doctors  may still ask you to come in person to make sure you are safe and for your quality of health and care.


Conditions of Eligibility for Virtual Care

  • Acne
  • Acid Reflux
  • Allergy Symptoms – Nose/Eyes
  • Asthma flare up
  • Birth Control or Plan B
  • Bug Bites, Impetigo, Ringworm
  • Cold Sore(s)
  • Coughing
  • Ear Ache
  • Eye infection, Pink Eye 
  • Follow-Up for Select Ongoing Conditions
    • Emphysema
    • Diabetes
    • Hypertension (High Blood Pressure)
  • Skin Issues
  • Gout Flare Up
  • Head Lice
  • Hemorrhoids
  • Herpes (genital) Recurrence
  • Poison Ivy
  • Questions about my current ongoing condition
  • Rash or Skin Condition
  • Review of Recent Lab Results
  • Prescription Renewal
  • Referrals (Specialist and Allied Health such as Physiotherapy, Massage Therapy or Psychologist)
  • Requisition for Blood Test, X-Ray, Ultrasound
  • Sick Note
  • Routine STI testing
  • Shingles
  • Sinus Infection
  • Sore Throat
  • Toenail or Fingernail Infection
  • Urinary Tract Infection (UTI) symptoms
  • Weight Loss
  • WSIB Form 8 (Initial Report) completed for a Minor
  • Workplace Injury


Conditions of Ineligibility for Virtual Care

  • Chest Pain
  • Abdominal pain
  • Uses of controlled substance renewal or prescription
  • Any condition that involves a Breast, Pelvic, Genital. or Rectal exam
  • Under the age of 16

If you have any the conditions listed above , please contact us and meet with one of your physicians 

We do not provide services for Emergency situations

Situations include:

  • Chest pain
  • Shortness of breath
  • Abdominal pain
  • Allergic reaction
  • Choking
  • Altered state of consciousness
  • Head or neck injury

Please call 911 for emergency situations

Virtual Care - Frequently Asked Questions (FAQ)

Do I have to pay for my Virtual Care Appointment?
Virtual Care is covered BY the OHIP. This is for all Ontario citizens with a valid OHIP health card. It is thorough the Ontario Telemedicine Network (OTN). If you don’t have
Can I Get a Prescription?

You can get a prescription from the doctor through Virtual Care. It will get faxed to your pharmacy of your choice.

Can Any Condition Be Seen via Virtual Care?

No not every condition can be seen via Virtual Care. There are a number of conditions that you cannot be seen because of it can be internal, need to checked in person etc. , which cannot not be checked by virtual care.

How Can I Cancel My Appointment?

You have to go to your account and cancel the appointment.  You cannot call us to cancel the appointment.

We believe in affordable specialty healthcare for all.

Brampton West
Squire Ellis Medical Centre
Brampton East

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